Terms & Conditions

Terms & Conditions

2. PAYING FOR YOUR HOLIDAY

A deposit of 25% of the total Invoice amount is payable per person immediately upon making a booking, unless other payment terms have been agreed in advance by Supreme Tours Ltd , or if booking is made within 8 weeks of departure in which case the balance is due. No further reminder is sent to you other than the Holiday Confirmation and Invoice. If the balance remains unpaid within 8 weeks before departure we reserve the right to cancel your booking and to make a cancellation charge as shown below.

3. HOLIDAY PRICE

The prices quoted are for guidance only and we reserve the right to increase or decrease at any time before you have made a booking. Once you have booked we guarantee only to impose surcharges in exceptional circumstances (eg the collapse of the £ against the euro, excessive fuel increases, foreign airports imposing additional charges), assuming payments are made in compliance with 2 above and that the number of booked passengers does not decrease beyond an agreed level.

4. CHANGES BY YOU

If you wish to make material changes after receipt of the Holiday Confirmation and Invoice, we will try our best to accommodate these at a small administration charge of £10 per alteration. All changes must be received in writing and signed by the party leader. Flight name changes will incur a charge of £90 + the flight price difference at the date of change.  There is no charge for name changes on coach holidays.

5. HOLIDAY CANCELLATION

All cancellations must be received in writing, signed by the party leader. Cancellations are effective from the date of receipt at this office. All cancellations incur charges as detailed below. The minimum charge will be your initial deposit. NOTE Under-occupancy charges may be levied to the remaining occupants of accommodation due to cancellation by a party member.

Period before departure date Cancellation charge More than 56 day Deposit or flight cost whichever is the greater

1. 42 – 55 days       60%
2. 29 – 41 days       70%
3. 22 – 28 days       90%
4. 0 – 21 days       100%

6. HOLIDAY INSURANCE

Most schools are covered by their respective local authority.  We can however provide fully comprehensive insurance at an additional premium and details will be furnished upon application. We also recommend that each pupil is in possession of the European Health card which can be applied for online free of charge.

7. CHANGES BY US

Arrangements are made many months in advance and sometimes changes may be necessary. These are usually minor (e.g. change of departure times) and which do not affect the holiday booked. Minor changes do not entitle you to compensation. If a material change is made to your booking (e.g. change of resort, change of accommodation) you will be offered compensation or a credit towards the cost of another holiday (if available). Should you decide not to accept the material change, you may cancel your booking and we will refund all monies paid to us, plus compensation, according to the period of notice given as shown below.

We will always do our utmost to perform all parts of the contract, however, we cannot accept liability or responsibility for, or offer compensation in respect of, circumstances which prevent performance such as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, or other similar events beyond our control.

8. HOLIDAY CANCELLATION

Cancellation by us may be necessary in exceptional circumstances, or because not enough people have booked your particular holiday to make it commercially viable. We reserve the right therefore to cancel your holiday. In no circumstances, except for non-payment or events beyond our control, will we cancel your holiday within 8 weeks of the departure date. If we have to cancel we will offer you the choice of an alternative holiday of comparable standard, if available, or a full and prompt refund of the monies which you have paid to us.

NB. In the interests of passenger comfort and safety we reserve the right to terminate the holiday arrangements of any client whose behaviour in our opinion is such that it is likely to cause upset, danger or injury to other clients or staff of Supreme Tours Ltd. In all such cases our responsibility for the holiday will cease. We will make no refund(s) nor accept responsibility for costs which are incurred.

9. OUR LIABILITY TO YOU

We accept responsibility for ensuring that all the holiday components you book with us are provided to you as described and are of a reasonable standard.  If this is not the case then you may be eligible for compensation. We accept responsibility not only for our own actions but also for those of our agents, suppliers and sub-contractors, providing they act within the scope of, or in the course of, their contract of employment, except where death, personal injury or illness results.  The company’s liability to you in any action (excluding that for death, personal injury and illness) is limited to twice the value of the invoiced holiday cost. We cannot be held liable for, or accept responsibility for, death, personal injury or illness caused unless it can be proven as due to negligence or omission of our employees, agents, suppliers, sub-contractors or land/sea carriers who are limited by international convention.  All bookings are subject to the conditions of carriage of the carrier used.

10. TOUR OPERATOR LIABILITY AND FINANCIAL PROTECTION

Flights

11. IF YOU HAVE A COMPLAINT

It is always our aim to settle any complaints amicably. You must report the complaint to our resort manager immediately so that we are given the opportunity to resolve the problem on the spot. If this is unsuccessful then your party leader should ask for a Customer Services Report Form and record your dissatisfaction formally in writing. In resorts where there is no resort representative please contact our office immediately upon your return.  Upon return and within 28 days, your party leader should write to our Customer Services Department quoting your holiday booking reference. We regret that we are unable to consider any complaints not intimated to our resort staff or received outwith this time period.

WHAT THE PRICE INCLUDES:

* Transport – FLIGHT(S) AND AIRPORT TRANSFERS

When flights are booked through Supreme Tours Ltd you are protected via ATOL No. 6862 issued by the Civil Aviation Authority. Flights are booked with a variety of scheduled airlines. Your Tour Confirmation will indicate all carriers and flight timings. Please note that flight timings may vary between booking and issue of boarding passes as schedules are prepared months in advance and are therefore susceptible to change. Your transportation is governed by the conditions of the carrier. Baggage allowances will be intimated to you prior to departure and carriage of wintersports equipment may incur an additional charge on certain airlines. Your transfers to resort are effected by a variety of coach/minibus or taxi operators to whom Supreme Tours act as an agent.

* Transport – Coach

Luxury coaches which are fitted with seat belts, reclining seats, wc and dvd monitor. Some may also have hot/cold water and a fridge. We regard the drivers as an integral part of our team. All are very experienced in conveying passengers in Europe. We operate a NO SMOKING policy on all our coaches.   Your Tour Manager is there to ensure the smooth running of the journey and is responsible for in-coach entertainment. You can help by bringing additional dvds, games etc. We would advise you to bring a pillow which will make your journey more comfortable.

* We use P & O Stena for the short sea crossing between Dover and Calais or Eurotunnel between Folkestone and Calais. All pupils MUST respect the rules and regulations of these carriers.

* Accommodation

Based on multiple bedded rooms for pupils and twins/singles for accompanying staff. Board basis as per Booking Confirmation. Rooms must be maintained to a high standard and any damage either accidental or malicious must be paid for before the group’s departure. Supreme Tours Ltd only features accommodation which meets its exacting high standards and conforms with current Health and Safety recommendations and guidelines.

* Excursions

Your  Booking Confirmation will show all Included Excursions and no additional payment is due. A fee is payable locally for all excursions undertaken which do not appear on this Booking Confirmation. Note that certain excursions may be cancelled due to adverse weather conditions and that an alternative programme will be offered.

* Tour Manager

Your resort manager is there to ensure that your holiday runs smoothly and to iron out any problems you may encounter.